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Shipping / Policies / FAQ Place Your Order Buying furniture is a big expense and we are in no hurry to receive your payment
until you are ready to make your purchase.
Free
Standard Delivery with Every Purchase To All Continental U.S.A. Addresses!
There will be an additional cost to ship to Hawaii, Alaska, Canada and all other International locations. We specialize in International shipments and because we ship furniture overseas by container loads, our international shipping rates are excellent! Inquire for shipping costs to PhoenicianInteriors@msn.com
Our furniture is manufactured completely assembled. Only some items will require the pieces to be secured to one another, such as Conference Tables, L Shaped Desks, U Shaped Desks and Bed Frames, and full assembly is always included with our Inside Delivery and Setup Service. ORDER CANCELATION POLICY We will accept order cancelations and give an immediate refund if the furniture has not been picked up for shipment. Phoenician Interiors processes orders and prepares them for shipment within 24 hours of receiving the order, and furniture is picked up for transit within 2-3 days after. Contact Phoenician Interiors by phone at (480)784-7800 to cancel the order. If an order already in transit must be canceled due to extenuating circumstances please call us so we may assess the situation because round-trip shipping charges and a restocking fee will apply.
All orders are processed immediately and typically prepared for shipment within 24 hours. And our customers are provided the ability to track the movement of their shipments on the web 24/7.
We accept MasterCard, Visa, Wires, and Checks. For credit card purchases, orders are processed and prepared for shipment typically within 24 hours. For purchases made by checks, the order is processed and the items shipped immediately after the funds have cleared.
The photographs provided, the item descriptions, and the item measurements are obtained from the manufacturer and some of our own firsthand inspections of the furniture. While Phoenician Interiors strives to provide the most accurate and up-to-date information for the item, wood stains and finishes can vary slightly with each production and the manufacturer reserves the right to change and modify specifications without notice, including making slight changes in measurements.
We will never sell or share any information you provide to us and that includes any information pertaining to gift recipients and referred friends. Furthermore, all financial information including credit card numbers is used solely to bill the customer for their order and not retained.
Your 100% Satisfaction is our #1 Priority! Due to the high cost of shipping furniture and to keep our prices as low as they are, we do not accept returns. In the very unlikely event the furniture is received with damage, the item will be immediately repaired or replaced to your complete satisfaction. If the item arrives with a negligible blemish and you will be satisfied with a repair, then at no cost to you we will immediately facilitate repair by a professional, licensed furniture repairman. If you will prefer a replacement, then at no cost to you we will immediately ship a brand new replacement. Since 1994 we have experienced a less than 2% damage rate with our shipments.
II. All furniture is automatically insured at no additional cost to you. III. Replacement items are shipped immediately. We ask that you alert us immediately of any damage or blemishes found, so we may expedite repair or replacement for you. TAXES
Phoenician Interiors provides to all customers the ability to track the movement of their shipment on the web 24/7. We will provide to you a tracking number and a website where you may track your shipment at any time.
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