SHIPPING FOR ALL CONTINENTAL U.S.A. ADDRESSES

Shipping Is Included to all continental U.S.A. addresses.

The method of shipment will be noted at the top of the item's description.

If an item includes Standard Delivery, you may upgrade to Inside Delivery and Setup anytime for an additional cost.

SHIPPING TO ALASKA, HAWAII, PUERTO RICO, CANADA, AND INTERNATIONALLY

There will be an additional cost to ship to Alaska, Hawaii, Puerto Rico, Canada and all other International locations.  We specialize in International shipments and because we ship furniture overseas by container loads, our international shipping rates are excellent!  Inquire for shipping costs to PhoenicianInteriors@msn.com

IS THE FURNITURE FULLY ASSEMBLED?

Our furniture is manufactured completely assembled.  Only some items will require the pieces to be secured to one another, such as L Shaped Desks, U Shaped Desks and Bed Frames, and full assembly is always included with our Inside Delivery and Setup Service.

ORDER CANCELLATION POLICY

We will accept order cancellations and give an immediate refund if the furniture has not been picked up for shipment.  Phoenician Interiors processes orders and prepares them for shipment within 24 hours of receiving the order, and furniture is picked up for transit within 2-3 days after.  Contact Phoenician Interiors by phone at (480)784-7800 to cancel the order.  If an order already in transit must be cancelled due to extenuating circumstances please call us so we may assess the situation because round-trip shipping charges and a restocking fee will apply.

ORDER PROCESSING TIME

All orders are processed immediately and typically prepared for shipment within 24 hours.  And our customers are provided the ability to track the movement of their shipments on the web 24/7.

PAYMENT METHODS

We accept MasterCard, Visa, and Checks.  For credit card purchases, orders are processed and prepared for shipment typically within 24 hours.  For purchases made by checks, the order is processed and the items shipped immediately after the funds have cleared.

PHOTOS OF FURNITURE, ITEM DESCRIPTIONS

The photographs provided, the item descriptions, and the item measurements are obtained from the manufacturer and some of our own firsthand inspections of the furniture.  While Phoenician Interiors strives to provide the most accurate and up-to-date information for the item, wood stains and finishes can vary slightly with each production and the manufacturer reserves the right to change and modify specifications without notice, including making slight changes in measurements.

The photographs represent the accuracy of the item as far as a photograph will allow, taking into consideration the lighting, camera flash, etc.  And the settings on computer monitors can also alter the colors in the photos shown.  Always measure the area where the items are going to be placed.  And if precise measurements and precise colors and finishes are essential, please contact us so we may answer any questions you have.  We always recommend our clients order a free sample piece of the item finish. 

PRIVACY POLICY

We will never sell or share any information you provide to us and that includes any information pertaining to gift recipients and referred friends.  Furthermore, all financial information including credit card numbers is used solely to bill the customer for their order and not retained.

RETURN POLICY

Your 100% Satisfaction is our #1 Priority!  Due to the high cost of shipping furniture and to keep our prices as low as they are, we do not accept returns.  In the very unlikely event the furniture is received with damage, the item will be immediately repaired or replaced to your complete satisfaction.  If the item arrives with a negligible blemish and you will be satisfied with a repair, then at no cost to you we will immediately facilitate repair by a professional, licensed furniture repairman.  If you will prefer a replacement, then at no cost to you we will immediately ship a brand new replacement.  Since 1994 we have experienced a less than 2% damage rate with our shipments.

I.   All items are packed with industrial strength packaging and palletized for further care.

II.  All furniture is automatically insured at no additional cost to you.

III. Replacement items are shipped immediately.  We ask that you alert us immediately of any damage or blemishes found, so we may expedite repair or replacement for you.

TAXES
We are required to charge sales tax to Arizona purchasers only at a rate of 6.6%.  All other locations are tax exempt.

TRACKING YOUR SHIPMENT

Phoenician Interiors provides to all customers the ability to track the movement of their shipment on the web 24/7.  We will provide to you a tracking number and a website where you may track your shipment at any time.

WARRANTY
Phoenician Interiors is here to assist you for your lifetime of ownership! Our manufacturers provide warranties with various time periods of coverage from one year to a lifetime, depending on the piece, and a written warranty is provided with every purchase.  We work with only the finest, long-established manufacturers in the industry. Should your furniture require service, we are here to assist you in facilitating your service needs with the manufacturer! And if your furniture requires service after a warranty has expired, we are here to find solutions and assist you with resolving the matter.