SHIPPING FOR ALL CONTINENTAL U.S.A. ADDRESSES
Free
Standard Delivery with Every Purchase To All Continental U.S.A. Addresses!
There is a select group
of Chairs that do not include free shipping. We quote shipping charges on these Chairs per order.
You may upgrade to Inside Delivery and Setup anytime for an additional cost.
HOW QUICKLY WILL I RECEIVE MY ORDER?
Delivery time varies per location. From the day the furniture leaves our
warehouse until it is delivered to your door is approximate as follows: Locations in the Midwest and South 1-3 days, the
East Coast 2-4 days, the West Coast and Southwest 3-6 days, Canada 4-6 days, Alaska and Hawaii 5-8 days, and International
shipments from 7-30 days depending on the country and mode of transport. All of our customers are provided with a tracking
number and website so they may track the transit status of the shipment 24/7. Once an order is placed and payment is
received, within 24 hours the items are pulled from the warehouse and prepared for shipment and typically picked up by
the freight carrier within 2-3 days.
Inside Delivery and Setup Includes | Standard Delivery Includes |
·
Inside Delivery · Unpacking · Full Assembly where required · All Debris Removal · Average delivery time is 5-10 days after the day of pickup, not including weekends
and holidays | · Delivery of the items to your building's entrance or docks, and home's
entrance or garage ·
Average delivery time varies per
location as noted above and does not include weekends and holidays ·
Expedited/Guaranteed Delivery Available
for minimal additional cost |
SHIPPING TO HAWAII, ALASKA, CANADA, AND INTERNATIONALLY
There
will be an additional cost to ship to Hawaii, Alaska, Canada and all other International locations. We specialize in
International shipments and because we ship furniture overseas by container loads, our international shipping rates are excellent!
Inquire for shipping costs to PhoenicianInteriors@msn.com
DISCOUNTS
If
your order consists of more than a few items, we will gladly negotiate a discounted price. For very large, bulk orders,
we are always willing to negotiate package pricing. We welcome all your questions and any proposals you have in mind.
Simply email us anytime!
IS THE FURNITURE FULLY ASSEMBLED?
Our furniture is manufactured completely assembled.
Only some items will require the pieces to be secured to one another, such as Conference Tables, L Shaped Desks,
U Shaped Desks and Bed Frames, and full assembly is always included with our Inside Delivery and Setup Service.
ORDER CANCELATION POLICY
We will accept order cancelations and give an immediate refund if the furniture
has not been picked up for shipment. Phoenician Interiors processes orders and prepares them for shipment within 24
hours of receiving the order, and furniture is picked up for transit within 2-3 days after. Contact Phoenician Interiors
by phone at (480)784-7800 to cancel the order. If an order already in transit must be canceled due to extenuating circumstances
please call us so we may assess the situation because round-trip shipping charges and a restocking fee will apply.
ORDER
PROCESSING TIME
All orders are processed immediately and typically prepared for shipment within 24 hours.
And our customers are provided the ability to track the movement of their shipments on the web 24/7.
PAYMENT METHODS
We accept MasterCard, Visa, Wires, and Checks. For credit card purchases,
orders are processed and prepared for shipment typically within 24 hours. For purchases made by checks, the order is
processed and the items shipped immediately after the funds have cleared.
PHOTOS OF FURNITURE,
ITEM DESCRIPTIONS
The photographs provided, the item descriptions, and the item measurements are obtained from
the manufacturer and some of our own firsthand inspections of the furniture. While Phoenician Interiors strives to provide
the most accurate and up-to-date information for the item, wood stains and finishes can vary slightly with each production
and the manufacturer reserves the right to change and modify specifications without notice, including making slight changes
in measurements.
The photographs represent the accuracy of the item as far as a photograph will allow, taking into consideration
the lighting, camera flash, etc. And the settings on computer monitors can also alter the colors in the photos shown.
Always measure the area where the items are going to be placed. And if precise measurements and precise colors and finishes
are essential, please contact us so we may answer any questions you have. We
always recommend our clients order a free sample piece of the item finish. Simply send an email
to PhoenicianInteriors@msn.com with your Name and Address, and tell us which Collection number(s) you want samples of.
PRIVACY
POLICY
We will never sell or share any information you provide to us and that includes any information pertaining to gift
recipients and referred friends. Furthermore, all financial information including credit card numbers is used solely
to bill the customer for their order and not retained.
RETURN POLICY
Your 100% Satisfaction
is our #1 Priority! Due to the high cost of shipping
furniture and to keep our prices as low as they are, we do not accept returns. In the very unlikely event the furniture
is received with damage, the item will be immediately repaired or replaced to your complete satisfaction.
If the item arrives with a negligible blemish and you will be satisfied with a repair, then at no cost to you we will immediately
facilitate repair by a professional, licensed furniture repairman. If you will prefer a replacement, then at no cost
to you we will immediately ship a brand new replacement. Since 1994 we have experienced a less than 2% damage rate
with our shipments.
I. All items are packed with industrial strength
packaging and palletized for further care.
II. All furniture is automatically insured at no additional
cost to you.
III. Replacement items are shipped immediately. We ask that you alert us immediately of any damage or blemishes found, so we may expedite repair or replacement
for you.
TAXES
We are required to charge sales tax to Arizona purchasers only at a rate of 7.9%.
All other locations are tax exempt.
TRACKING YOUR SHIPMENT
Phoenician Interiors provides to all customers the ability
to track the movement of their shipment on the web 24/7. We will provide to you a tracking number and a website where
you may track your shipment at any time.
WARRANTY
Phoenician Interiors is here to assist you for your lifetime of ownership! Our manufacturers provide
warranties with various time periods of coverage from one year to a lifetime, depending on the piece, and a written warranty
is provided with every purchase. We work with only the finest, long-established manufacturers in the industry.
Should your furniture require service, we are here to assist you in facilitating your service needs with the manufacturer!
And if your furniture requires service after a warranty has expired, we are here to find solutions and assist you with resolving
the matter.